Send us the information

If you can run ASAP Utilies then you can open the debug log file from within ASAP Utilities.

• In the Excel menu choose ASAP Utilities » ASAP Utilities Options » Settings, language and contact information...
  
• Choose the tab "debug" and click on the button "Open debugger log file".
  
• Copy the information from the debug file and paste it in an email to us (or send the file as attachment).
  If it is the first time that you contact us about a certain problem, then please send a detailed description of the problem too. If the problem is related to certain workbooks only, then please send us an example workbook too which we can use to reproduce the problem.

Method 2: If you cannot start ASAP Utilities

Step 1: Turn the "debugger" on

Create a file named "debug.txt" in the folder where ASAP Utilities is installed.
By default this folder is "C:\Program Files\ASAP Utilities".
You can also download a debug.txt file here (right-click and then choose "save target/link as").

Send us the debug log file

By default the debug log file is created in your Windows Temp folder.
You can quickly browse to this folder by choosing in Windows: Start > Run
(or hold down the Windows key on your keyboard and press r)
and then enter "%TEMP%" (without the quotes) and pressing enter:



Please send the file "asap-utilities-debug.txt" as an attachement in an email to us.
If it is the first time that you contact us about a certain problem, then please send a detailed description of the problem too. If the problem is related to certain workbooks only, then please send us an example workbook too which we can use to reproduce the problem.