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Error Message: The Installation/Removal of a Previous Program Was Not CompletedPublished: Januari 28, 2008 (latest revision November 4, 2010)reference id: QA0174 This is an old article that has been archived. QuestionI have used ASAP Utilities for years but when I installed the new version today I received the following error message: "The Installation/Removal of a Previous Program Was Not Completed". AnswerMicrosoft has written on their website how to solve it: In the past 10 years we have only seen this error once, so it appears to be a rare problem. But we thought it might still be important to mention here in the FAQ. Microsoft's solutionIMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows Registry SymptomsWhen you are installing a program that uses the InstallShield Wizard, you may receive an error message similar to one of the following: CauseThis behavior can occur if there are pending file rename or delete operations. ResolutionTo resolve this issue, remove the "PendingFileRenameOperations" value from the following registry subkey: WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
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