Bug report guidelines
Yes, the example is silly. But if your bug report simply said "the duplicates function doesn't work," we wouldn't be able to know whether you used this function or the select " conditional select cells function, or the information " count duplicates function.
We need to be able to reproduce the problemBy telling us what you asked for, what you expected to get, and what you actually got, we don't have to guess. ASAP Utilities » ASAP Utilities Options » ASAP Utilities options and settings... Then go to the tab "Contact information" and copy the information there in your email.
See also step 8. search within our website and documentation first. ASAP Utilities is used by a thousands of people. The odds are good that if you've found a problem, someone else has found it, too. If you spend a few minutes of your time making sure that you're not filing a duplicate bug, that's a few more minutes someone can spend helping to fix that bug rather than sorting out duplicate bug reports.
Remember the three basics: what you did, what you expected to happen, and what happened.
When you provide a workbook that demonstrates the problem, make sure it is small and remove information that is not subject to the problem. Otherwise it just contains a lot of information that has nothing to do with the problem, which just makes it take longer to figure out the real problem. (But don't forget to make sure that your workbook still demonstrates the bug you're reporting and doesn't have some other problem because you've accidentally removed something you thought wasn't important but was!)
Bad: error msg
Good: ASAP Utilities Index sheet - Error sheet.asap not found
Bad: compile error
Good: ASAP Utilities Startup - Compile Error in hidden module: mod_menu
If you're worried about your English skills making it difficult to describe the bug, you might try asking the help of a colleague or friend or provide a good example with some screenshots and perhaps an example workbook that we can use to reproduce the issue. bugs are fixed.
If you are not using the most recent version of ASAP Utilities (7.2.1) then you should upgrade to the latest version to make sure the bug you are experiencing still exists. Or better, perhaps it has already been taken care of.
The latest version of ASAP Utilities is 7.2.1 (October 14, 2016).
You can see which version you have in the info screen. In the Excel menu go to: ASAP Utilities » Info:
ASAP Utilities » ASAP Utilities Options » Options and settings for ASAP Utilities... and then the tab "Contact information". This contains the basic information about ASAP Utilities and your Excel and Windows version and language.
You can contact us by email: firstname.lastname@example.org.
Unable to find the answer? Contact usTry using the search page to find the answer to your problem. If you are still unable to find the answer to your ASAP Utilities related problem or you have found a bug, please contact us.
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