Support: Questions and answers

FAQ: Frequently Asked Questions

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• Installation...
• Ordering...
• General...
• Troubleshooting...

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Installation

• ASAP Utilities system requirements
• Do I need to remove the old version before installing the new version?
• How do I uninstall ASAP Utilities
• How do I upgrade to the latest version?
• How to manually install ASAP Utilties
• How to solve the startup error: "Sorry, ASAP Utilities can not start correctly."
• I do not have administrator rights to install ASAP Utilities. What do I do?
• What to do if I don't see ASAP Utilities in the Excel menu?

Ordering

• Can I order ASAP Utilities on a cd-rom?
• Can I pay with American Express?
• Can I use ASAP Utilities on multiple computers?
• Do I get a receipt?
• Do you have a local reseller? Or how to purchase as a reseller.
• How can I buy a license?
• How do I enter my ASAP Utilities registration code?
• I lost my registration information. What do I do?
• What are the license costs of ASAP Utilities?
• Where can I find the license agreement

General

• Before I share my workbook with others I want to know if ASAP Utilities leave traces (macro/vba) behind in my files.
• Can I have the source code of ASAP Utilities?
• Can I keep using an old version of ASAP Utilities?
• Can I use ASAP Utilities in my own macro?
• Can I use ASAP Utilities on a Citrix environment?
• Does ASAP Utilities contain spyware or viruses etc.?
• Does ASAP Utilities work with Excel 2010?
• I am unable to download ASAP Utilities, can you mail it to me?
• I have excel 97 and do not plan to upgrade. Is there a version of ASAP available?
• Is ASAP Utilities also available for Open Office / Calc
• Is ASAP Utilities also available for the Apple Mac?
• Is ASAP Utilities available in other languages?
• Is Excel asking you for a password on exit ?
• There doesn't seem to be a global 'undo' for some actions made by ASAP Utilities
• Where are my "Favorites & Shortcuts" menu settings stored?

Troubleshooting

• Automation error Element not found.
• Download again: "The setup files are corrupted. Please obtain a new copy..."
• Error: "ASAP Utilities.xla" could not be found
• Everytime I start Excel I get an error message about the installation of VB Express.
• Excel 2007/2010: This workbook has lost its VBA project....
• Excel 2007: Customizing the Quick Access Toolbar with all commands causes empty popups
• Fix the slow startup of Excel 2007
• I can't export in dBase IV (dbf) format in Excel 2007
• I can't use right-Alt+E to produce the Euro symbol, can I change the shorcuts that ASAP Utilities uses?
• Method 'Add' of object 'CommandbarControls' failed
• Protect sheets: The EnableSelection property is not saved + Excel update fix
• This addin couldn't be loaded becauses it uses a foreign language password.
• User Guide PDF error with old version of Acrobat Reader: Damaged file

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