Support: Questions and answers

FAQ: Frequently Asked Questions

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• Installation...
• Ordering...
• General...
• Troubleshooting...
• Version history and pre-releases...

Search for an answer in the FAQ

Installation

• QA0174: Error Message: The Installation/Removal of a Previous Program Was Not Completed
• QA0170: ASAP Utilitie setup is not a valid Win32 application / the setup files are corrupt
• QA0168: Startup error: 'ASAP_Utilities_ribbon.xlam' is protected
• QA0133: Can I use ASAP Utilities on a Citrix environment?
• QA0129: Will ASAP Utilities work in Windows Vista?
• QA0128: How do I upgrade to the latest version?
• QA0126: Error: "ASAP Utilities.xla" could not be found
• QA0125: ASAP Utilities system requirements
• QA0110: I have excel 97 and do not plan to upgrade. Is there a version of ASAP available?
• QA0109: I do not have administrator rights to install ASAP Utilities. What do I do?
• QA0101: ASAP Utilities is not correctly installed - the following file(s) are missing
• QA0074: Warning: Unable to load: I can't connect to ASAP_Utilities.dll
• QA0070: Sorry, ASAP Utilities cannot be started. The file 'ASAP_Utilities.dll' is not in the same folder as the file 'ASAP Utilities.xla'
• QA0036: Do I need to remove the old version before installing the new version?
• QA0042: How do I uninstall ASAP Utilities
• QA0043: How to manually install ASAP Utilties
• QA0035: I have installed the new version, but in when I start Excel, I still get the old version.
• QA0045: Is there an installation manual?

Ordering

• QA0171: Can I order ASAP Utilities on a cd-rom?
• QA0147: Can I pay with American Express?
• QA0148: Do I get a receipt?
• QA0142: Can I use ASAP Utilities on multiple computers?
• QA0139: How can I buy a license?
• QA0141: How do I enter my ASAP Utilities registration code?
• QA0140: I lost my registration information. What do I do?
• QA0137: What are the license costs of ASAP Utilities?
• QA0138: Where can I find the license agreement

General

• QA0160: Can I use ASAP Utilities in my own macro?
• QA0146: Keep using an old version of ASAP Utilities
• QA0136: Does ASAP Utilities leave traces (macro/vba) behind in my files?
• QA0124: Is ASAP Utilities available in other languages?
• QA0106: Is ASAP Utilities also available for Open Office / Calc
• QA0105: Does ASAP Utilities work with Excel 2007?
• QA0099: Does ASAP Utilities contain spyware or virusses etc.?
• QA0037: Can I have the source code of ASAP Utilities
• QA0039: Does ASAP Utilities use use any form of what is sometimes referred to as 'spyware' to send/connect to the Internet?
• QA0050: I am unable to download ASAP Utilities
• QA0038: Is ASAP Utilities also available for the Mac?
• QA0040: There doesn't seem to be a global 'undo' for actions made by ASAP Utilities
• QA0032: Is Excel asking you for a password on exit ?

Troubleshooting

• QA0183: Error: "Could not load an object because it is not available on this machine"
• QA0181: Error on startup: Sorry, registering the nescesary ASAP Utilities files could not be performed.
• QA0175: User Guide PDF error with old version of Acrobat Reader: Damaged file
• QA0165: Problems on Vista: Errors(1002) Error(1) etc.
• QA0162: Protect sheets: The EnableSelection property is not saved + Excel update fix
• QA0156: Fix the slow startup of Excel 2007
• QA0150: Error during setup: LoadLibrary("ASAP_Utilities.dll") failed
• QA0145: Excel 2007: This workbook has lost its VBA project....
• QA0135: I can't export in dBase IV (dbf) format in Excel 2007
• QA0132: I can't use right-Alt+E to produce the Euro symbol
• QA0122: Error: Class not registered, looking for object with CLSID : {AC9F2F90...}
• QA0100: Everytime I start Excel I get an error message about the installation of VB Express.
• QA0064: Your Update window for ASAP Utilities is blocking my computer and I can't do my work, even after I downloaded the update.
• QA0056: Method 'Add' of object 'CommandbarControls' failed
• QA0055: Default addin: error message ' Component not correctly registered, unexpected error 336.'
• QA0053: Do you have problems downloading or are you unable to do so?
• QA0044: I don't see ASAP Utilities in the menu after I have started Excel
• QA0034: This addin couldn't be loaded becauses it uses a foreign language password.
• QA0041: Whenever I start ASAP Utilities in Excel I get this error 'Compile error in hidden module: Menu'

Version history and pre-releases

• QA0182: Known bugs in version 4.2.4 / download pre-release version 4.2.5
• QA0179: Bug fixes in version 4.2.4
• QA0173: Bug fixes in version 4.2.3
• QA0167: Bug fixes in version 4.2.2
• QA0161: Bug fixes in version 4.2.1
• QA0155: Bug fixes in version 4.1.3
• QA0149: Bug fixes in version 4.1.2
• QA0143: Bug fixes in version 4.1.1
• QA0134: Bug fixes in version 4.1.1
• QA0131: Bug fixes in version 4.1.0
• QA0121: Bug fixes in version 4.0.5
• QA0120: Bug fixes in version 4.0.4
• QA0102: Bug fixes in version 4.0
• QA0052: Bug fixes in version 3.10
• QA0046: Bug fixes in version 3.09
• QA0047: Bug fixes in version 3.08
• QA0048: Bug fixes in version 3.07
• QA0049: Bug fixes in version 3.06

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