Support: Questions and answers
FAQ: Frequently Asked Questions
Do you have a question about ASAP Utilities? Read through our list of frequently asked questions (faq) to find the answer you're looking for.Installation
- ASAP Utilities system requirements
- Detailed step-by-step installation
- How can I transfer the license to a new computer or another employee?
- How do I upgrade to the latest version?
Ordering
- Can you send me a copy of my license details?
- Do you have a local reseller? Or how to purchase as a reseller.
- Help with the online order form (via MyCommerce)
- How do I enter my ASAP Utilities license details?
- What if I use more than one computer to do my work?
- Where can I find the license agreement
- Will I get an invoice/receipt? (Yes)
General
- Before I share my workbook with others I want to know if ASAP Utilities leave traces (macro/vba) behind in my files.
- Can I have the source code of ASAP Utilities?
- Can I keep using an old version of ASAP Utilities? (Yes)
- Can I use ASAP Utilities in my own macro? (yes)
- Can I use ASAP Utilities on a Citrix environment? (Yes)
- Does ASAP Utilities work in Office 365? (Yes)
- Does ASAP Utilities work on my Surface tablet? (only Surface Pro)
- Does ASAP Utilities work with the new Windows 11? (Yes)
- Does ASAP Utilities work with web-based versions of Office/Excel?
- I do not have administrator rights to install ASAP Utilities. What do I do?
- I have the 64-bit edition of Excel. Will ASAP Utilities work with it? (yes)
- Is ASAP Utilities also available for Calc? (OpenOffice / LibreOffice)
- Is ASAP Utilities also available for the Apple Mac?
- Is ASAP Utilities available in other languages? (Yes: 10!)
- No malware/no viruses Policy
- There doesn't seem to be a global 'undo' for some actions made by ASAP Utilities
- Where are my "Favorites & Shortcuts" menu settings stored?
Troubleshooting
- CylancePROTECT: "Error 453: Can't find DLL entry point FindWindowA in user32"
- Cryptic error "...file format or file extension is not valid..." caused by Window Defender if "Block Win32 API calls from Office macros" rule is set.
- Download again: "The setup files are corrupted. Please obtain a new copy..."
- Error: "ASAP Utilities.xla" or "ASAP Utilities.xlam" could not be found
- Excel 2013/2016/2019/2021/365: Slow startup/shutdown; fix corrupted Excel toolbar file (Excel15.xlb)
- How to solve the error message: "Office has detected a problem with this file" or "Excel cannot open the file..."
- How to solve the error: "Compile Error in Hidden Module: ASAP..."
- How to solve the error: 'Automation error', 'Unspecified error', 'Object library invalid' or 'Compile error'
- How to solve the setup error "MoveFile failed; code 2"
- How to solve the startup error: "Sorry, ASAP Utilities can not start correctly."
- How to solve the startup error: "Sorry, something went wrong in the ASAP Utilities.xla auto_open() event, build menu."
- I can't use right-Alt+E to produce the Euro symbol, can I change the shortcuts that ASAP Utilities uses?
- Possible causes of slower performance in Excel and how to solve it
- Protect sheets: The EnableSelection property is not saved + Excel update fix
- Repairs to 'ASAP Utilities.xla(m)': This workbook has lost its VBA project.... (incomplete Excel setup)
- What to do if I don't see ASAP Utilities in the Excel menu?
- When I start Excel I get an message about the installation of VB Express or Visual Studio.