Help Center
Find answers to common questions, plus guidance on installation, licensing, upgrades, and more.
Installation & Setup
Install ASAP Utilities and get everything set up quickly.
Purchasing & License
Everything about purchasing and using your license.
- 24/7 Order and Payment Support
- Do you have a local reseller? Or how to purchase as a reseller.
- Will I get an invoice/receipt? (Yes)
- Where can I find the license agreement
- Can you send me a copy of my license details?
- How do I enter my ASAP Utilities license details?
- What if I use more than one computer to do my work?
About ASAP Utilities
Learn how ASAP Utilities works and what it supports.
- Is ASAP Utilities accessible and compliant with WCAG, Section 508 or EN 301 549?
- Does ASAP Utilities work with web-based versions of Office/Excel?
- Does ASAP Utilities work in Office 365? (Yes)
- Where are my "Favorites & Shortcuts" menu settings stored?
- Can I use ASAP Utilities in my own macro? (yes)
- Can I keep using an old version of ASAP Utilities? (Yes)
- Before I share my workbook with others I want to know if ASAP Utilities leave traces (macro/vba) behind in my files.
- Can I use ASAP Utilities on a Citrix environment? (Yes)
- I do not have administrator rights to install ASAP Utilities. What do I do?
- Is ASAP Utilities also available for Calc? (OpenOffice / LibreOffice)
- No malware/no viruses Policy
- There doesn't seem to be a global 'undo' for some actions made by ASAP Utilities
- Is ASAP Utilities available for the Apple Mac?
- Can I have the source code of ASAP Utilities?
Troubleshooting
Solutions for rare issues and unexpected problems.
- Excel 2016 Users: Microsoft Update KB5002653 Breaks Opening Excel Add-Ins | Excel: "Sorry, we couldn't find... ASAP Utilities.xlam..."
- How to solve the cryptic error "...file format or file extension is not valid..." caused by Window Defender if "Block Win32 API calls from Office macros" rule is set.
- How to solve the error: 'Automation error', 'Unspecified error', 'Object library invalid' or 'Compile error'
- Possible causes of slower performance in Excel and how to solve it
- Excel 2013-2024/365: Slow startup/shutdown; fix corrupted Excel toolbar file (Excel15.xlb)
- Repairs to 'ASAP Utilities.xla(m)': This workbook has lost its VBA project.... (incomplete Excel setup)
- I can't use right-Alt+E to produce the Euro symbol, can I change the shortcuts that ASAP Utilities uses?
- Error: "ASAP Utilities.xla" or "ASAP Utilities.xlam" could not be found
- What to do if I don't see ASAP Utilities in the Excel menu?
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