Order Support
24/7 Customer Service Center for ordering related questions
Your order is processed by MyCommerce, authorized reseller of ASAP Utilities.For questions regarding your order or if you need help with the ordering system, please contact our reseller MyCommerce directly.
| Language | Contact details | Availability |
|---|---|---|
| English | ordersupport@mycommerce.com US: +1-800-406-4966 (toll-free) US: +1-952-646-5022 UK: +44 203-014-5278 / +44 203-014-5279 | Available 24/7/365 |
| German: | ordersupport.de@mycommerce.com +49 221-828-293-99 | Monday-Friday 09:00-17:30 GMT |
| Spanish: | ordersupport.es@mycommerce.com +34 902-848-248 / +44 203-014-5279 | Monday-Friday 09:00-17:30 GMT |
| French: | ordersupport.fr@mycommerce.com +33 970-730-262 | Monday-Friday 09:00-17:30 GMT |
| Italian: | ordersupport.it@mycommerce.com +39 694-805-333 | Monday-Friday 09:00-17:30 GMT |
| Portuguese: | ordersupport.pt@mycommerce.com +351 308-802-695 / +351 308-803-166 | Monday-Friday 08:00-18:00 GMT |
| Dutch: | ordersupport.nl@mycommerce.com(There is no Dutch phone support at this moment) | Monday-Friday 09:00-17:30 GMT |
Additional information:
- Your order is processed by MyCommerce, authorized reseller of ASAP Utilities.
- The MyCommerce Product ID for ASAP Utilities is 300779528.
- If you choose to pay via credit card then please remember that the charge will appear on your bill from "DRI*ASAP UTILITIES" (from MyCommerce/Digital River) or something similar to "DIGITAL RIVER MYCOMMERCE" in case you use American Express for the payment.
- MyCommerce Customer Care Center / FAQ
Shopper FAQ:
Instant delivery
The license is sent as soon as the payment is received. That is usually within 5-30 minutes when you pay online such as with a creditcard.For offline payments, such as check or bank/wire transfer, the speed depends on the speed of the banks, and it can then take a few working days before your money is received and the license is sent. In such a case you can already start using ASAP Utilities by downloading our fully functional 90-day trial version, which we can even extend with another 45-days upon request.
Invoice/receipt: PDF via email
You receive an invoice/receipt in PDF format in your mailbox after the order is completed.In case you no longer have it, you can download a copy via:
https://www.mycommerce.com/order-lookup/
Banking details
MyCommerce Share-it's bank details may vary per country and are shown on the invoice that you get after placing the order.Why we use MyCommerce Share-it as our authorized reseller
All orders/payments are handled by our reseller/partner MyCommerce Share-it (part of Digital River). This allows us to offer our clients several payment methods worldwide, and, with clients in over 140 countries, it reduces the worldwide TAX/VAT administration and thus we can spend more time on the development and support of ASAP Utilities.How to order without VAT/TAX/GST
Here is a list of countries where customer-related taxation is applicable, including further information about taxation and guidance if tax exemptions and tax refunds are possible: MyCommerce / Digital River Tax Calculation InformationMyCommerce Share-it address
Digital River GmbHd.b.a. MyCommerce Share-it
Scheidtweilerstr. 4
50933 Cologne
GERMANY
VAT-Id-No: DE194149069
Tax-ID-No: 223/5804/6905
Commercial Register: District court of Cologne HRB 56188
https://www.mycommerce.com