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24/7 Customer Service Center for ordering related questions

Logo MyCommerce Share-itYour order is processed by MyCommerce Share-it, authorized reseller of ASAP Utilities.
For questions regarding your order or if you need help with the ordering system, please contact our vendor MyCommerce Share-it directly.
English support ordersupport@mycommerce.com
US: +1-800-406-4966 (toll-free), +1-952-646-5022
UK: +44 203-014-5278 / +44 203-014-5279
Available 24/7/365
German support: ordersupport.de@mycommerce.com
+49 221-828-293-89 / +49 221-828-293-99
Monday-Friday 09:00-17:30 GMT
Spanish support: ordersupport.es@mycommerce.com
+34 902-848-248 / +44 203-014-5279
Monday-Friday 09:00-17:30 GMT
French support: ordersupport.fr@mycommerce.com
+33 970-730-262
Monday-Friday 09:00-17:30 GMT
Italian support: ordersupport.it@mycommerce.com
+39 694-805-333 / +39 694-805-745
Monday-Friday 09:00-17:30 GMT
Portuguese support:ordersupport.pt@mycommerce.com
+351 308-802-695 / +351 308-803-166
Monday-Friday 08:00-18:00 GMT
Dutch support:ordersupport.nl@mycommerce.com
(There is no Dutch phone support at this moment)
Monday-Friday 09:00-17:30 GMT
Chinese support:ordersupport.cn@mycommerce.com
ordersupport.zh@mycommerce.com
(There is no Chinese phone support at this moment)
Monday-Friday 09:00-17:30 GMT
Japanese support:ordersupport.ja@mycommerce.com
(There is no Japanese phone support at this moment)
Monday-Friday 09:00-17:30 GMT

Additional information:
  • Your order is processed by MyCommerce Share-it, authorized reseller of ASAP Utilities.
  • The MyCommerce Share-it Product ID for ASAP Utilities is 300779528.
  • If you choose to pay via credit card then please remember that the charge will appear on your bill from "DRI*ASAP UTILITIES" (from MyCommerce/Digital River) or something similar to "DIGITAL RIVER MYCOMMERCE" in case you use American Express for the payment.
  • MyCommerce Customer Care Center / FAQ

Shopper FAQ:

Instant delivery

The license is sent as soon as the payment is received. That is usually within 5-30 minutes when you pay online such as with a creditcard.
For offline payments, such as check or bank/wire transfer, the speed depends on the speed of the banks, and it can then take a few working days before your money is received and the license is sent. In such a case you can already start using ASAP Utilities by downloading our fully functional 90-day trial version, which we can even extend with another 45-days upon request.

Invoice/receipt: PDF via email

You receive an invoice/receipt in PDF format in your mailbox after the order is completed.
In case you no longer have it, you can download a copy via:
https://www.mycommerce.com/order-lookup/

Banking details

MyCommerce Share-it's bank details may vary per country and are shown on the invoice that you get after placing the order.

Why we use MyCommerce Share-it as our authorized reseller

All orders/payments are handled by our reseller/partner MyCommerce Share-it (part of Digital River). This allows us to offer our clients several payment methods worldwide, and, with clients in over 140 countries, it reduces the worldwide TAX/VAT administration and thus we can spend more time on the development and support of ASAP Utilities.

How to order without VAT/TAX/GST

  • How to order without VAT in the EU
    If you enter your VAT ID on the order form, then the VAT% will be deducted from the price (VAT zero rating).
  • How to order without sales tax in the US
    MyCommerce is required to collect and remit sales tax in any US State that requires it.
    • If you are an US tax exempt entity, please kindly proceed and place your order with tax. Request your tax refund by sending your Certificate of Tax Exemption along with your MyCommerce Share-it order ID via e-mail to support@us.shareit.com. They will refund the US sales tax amount after receiving your request.
    • If your order must be placed as 'tax exempt' in advance, please kindly submit your order with tax using the payment method 'Check' but do not send any payment. You will receive an order confirmation via e-mail, make note of your MyCommerce Share-it order ID and send your request to remove the tax from your order along with your Tax Exemption Certificate attached via e-mail to support@us.shareit.com. They will turn your order into a tax-exempt order. You will then receive a payment link where you can choose your desired payment method and finally pay for your tax-exempt order.
  • How to order without GST in India
    An Indian GSTIN cannot be entered at this time during the checkout process. The MyCommerce Engineering team is working on a cart solution to waive the Indian GST. In the meantime, you can proceed with placing the order. Once completed, you can forward MyCommerce (directly to the email address clientsupport@us.mycommerce.com) your order number and a copy of your company/institution's GSTIN. That will allow them to process a refund for the tax amount post-purchase. (last update: September 1, 2020)
  • How to order without VAT in Norway
    A Norwegian VAT ID cannot be used at this time during the checkout process. The MyCommerce Technical team is notified of this issue and working on a solution. In the meantime, you can proceed with placing the order. Once completed, you can forward MyCommerce (directly to the email address clientsupport@us.mycommerce.com) your order number and a copy of your company/institution's VAT exemption certificate. That will allow them to process a refund for the tax amount post-purchase. (last update: August 28, 2020)

MyCommerce Share-it address

Digital River GmbH
d.b.a. MyCommerce Share-it
Scheidtweilerstr. 4
50933 Cologne
GERMANY
VAT-Id-No: DE194149069
Tax-ID-No: 223/5804/6905
Commercial Register: District court of Cologne HRB 56188
https://www.mycommerce.com



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