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24/7 Customer Service Center for ordering related questions

Logo MyCommerce Share-itYour order is processed by MyCommerce Share-it, authorized reseller of ASAP Utilities.
For questions regarding your order or if you need help with the ordering system, please contact our vendor MyCommerce Share-it directly.
English support ordersupport@mycommerce.com
US: +1-800-406-4966 (toll-free), +1-952-646-5022
UK: +44 203-014-5278 / +44 203-014-5279
Available 24/7/365
German support: ordersupport.de@mycommerce.com
+49 221-828-293-89 / +49 221-828-293-99
Monday-Friday 09:00-17:30 GMT
Spanish support: ordersupport.es@mycommerce.com
+34 902-848-248 / +44 203-014-5279
Monday-Friday 09:00-17:30 GMT
French support: ordersupport.fr@mycommerce.com
+33 970-730-262
Monday-Friday 09:00-17:30 GMT
Italian support: ordersupport.it@mycommerce.com
+39 694-805-333 / +39 694-805-745
Monday-Friday 09:00-17:30 GMT
Portuguese support:ordersupport.pt@mycommerce.com
+351 308-802-695 / +351 308-803-166
Monday-Friday 08:00-18:00 GMT
Dutch support:ordersupport.nl@mycommerce.com
(There is no Dutch phone support at this moment)
Monday-Friday 09:00-17:30 GMT
Chinese support:ordersupport.cn@mycommerce.com
(There is no Chinese phone support at this moment)
Monday-Friday 09:00-17:30 GMT
Japanese support:ordersupport.ja@mycommerce.com
(There is no Japanese phone support at this moment)
Monday-Friday 09:00-17:30 GMT

Additional information:
  • Your order is processed by MyCommerce Share-it, authorized reseller of ASAP Utilities.
  • The MyCommerce Share-it Product ID for ASAP Utilities is 300779528.
  • If you choose to pay via credit card then please remember that the charge will appear on your bill from "DRI*ASAP UTILITIES" (from MyCommerce/Digital River) or something similar to "DIGITAL RIVER MYCOMMERCE" in case you use American Express for the payment.
  • MyCommerce Customer Care Center / FAQ

Shopper FAQ:

Instant delivery

The license is sent as soon as the payment is received. That is usually within 5-30 minutes when you pay online such as with a creditcard.
For offline payments, such as check or bank/wire transfer, the speed depends on the speed of the banks, and it can then take a few working days before your money is received and the license is sent. In such a case you can already start using ASAP Utilities by downloading our fully functional 90-day trial version, which we can even extend with another 45-days upon request.

Invoice/receipt: PDF via email

You receive an invoice/receipt in PDF format in your mailbox after the order is completed.
In case you no longer have it, you can download a copy via:

Banking details

MyCommerce Share-it's bank details may vary per country and are shown on the invoice that you get after placing the order.

Why we use MyCommerce Share-it as our authorized reseller

All orders/payments are handled by our reseller/partner MyCommerce Share-it (part of Digital River). This allows us to offer our clients several payment methods worldwide, and, with clients in over 140 countries, it reduces the worldwide TAX/VAT administration and thus we can spend more time on the development and support of ASAP Utilities.

How to order without VAT/TAX/GST

Here is a list of countries where customer-related taxation is applicable, including further information about taxation and guidance if tax exemptions and tax refunds are possible:
MyCommerce / Digital River Tax Calculation Information

MyCommerce Share-it address

Digital River GmbH
d.b.a. MyCommerce Share-it
Scheidtweilerstr. 4
50933 Cologne
VAT-Id-No: DE194149069
Tax-ID-No: 223/5804/6905
Commercial Register: District court of Cologne HRB 56188

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