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Ordering and registration help
Example of the purchase process
Which name is the license written out to?
By default the ASAP Utilities license contains the following information:- Organization name
- Contact name
- Order number
- Quantity
- License key
It is just a contact person for us within the organization and quite often it is someone from the IT- or finance department. If you prefer, you can also use a more general name such as the name of a department for the name.
Step 1. Determine the quantity needed
Determine the number of licenses you need.The licensing is per user. For example if you have 50 users that want to use ASAP Utilities you need to order 50 licenses (enter the quantity 50 on the order form). You will then get a license that is valid for this amount of users (in this example a 50-users license) and benefit from the volume discount.
Step 2. Place the order
Fill in the requested information on the order form.All orders are processed by authorized reseller Share-it/MyCommerce
Example of the order form:
If you need to purchase for someone else
If you purchase for someone else, for example a colleague or if you are a reseller, then uncheck the option: "The Recipient or Licensee is the same as the Purchaser" and enter the details of the end-user as the recipient information.The license is then sent to the email address entered in the "Recipient information" section, with a CC to the email address entered in the "Billing information" section.
The invoice/receipt is (only) sent to the email address entered in the "Billing information" section.
Payment options
There are several online and offline payment methods to choose from, depending on your country and currency settings.If you choose to pay via credit card then please remember that the charge will appear on your bill from "DRI*ASAP UTILITIES" (from MyCommerce/Digital River) or something similar to "DIGITAL RIVER MYCOMMERCE" in case you use American Express for the payment.
Your receipt/invoice
After you've placed your order you can download the legal receipt/invoice, and it is also sent to you via email as a PDF document. If you paid via credit card then please remember that the charge will appear on your bill with the description "DRI*ASAP UTILITIES" (from MyCommerce/Digital River) or something similar to "DIGITAL RIVER MYCOMMERCE" in case you use American Express for the payment.Instant delivery
You receive the license by email within 5-30 minutes when you pay online such as with a credit-card.The license is sent immediately after your order is completed and the payment has been received and processed. It is an automated process.
However, if you use one of the offline payment methods, such as check or bank/wire transfer, then it might take a little longer; you will receive your license as soon as your payment is received. For the time being you can then use our fully functional 90-day trial version, which we can even extend to 180 days upon request.
24/7 Customer Service Center for ordering related questions
Your order is processed by MyCommerce, authorized reseller of ASAP Utilities.For questions regarding your order or if you need help with the ordering system, please contact our reseller MyCommerce directly.
| Language | Contact details | Availability |
|---|---|---|
| English | ordersupport@mycommerce.com US: +1-800-406-4966 (toll-free) US: +1-952-646-5022 UK: +44 203-014-5278 / +44 203-014-5279 | Available 24/7/365 |
| German: | ordersupport.de@mycommerce.com +49 221-828-293-99 | Monday-Friday 09:00-17:30 GMT |
| Spanish: | ordersupport.es@mycommerce.com +34 902-848-248 / +44 203-014-5279 | Monday-Friday 09:00-17:30 GMT |
| French: | ordersupport.fr@mycommerce.com +33 970-730-262 | Monday-Friday 09:00-17:30 GMT |
| Italian: | ordersupport.it@mycommerce.com +39 694-805-333 | Monday-Friday 09:00-17:30 GMT |
| Portuguese: | ordersupport.pt@mycommerce.com +351 308-802-695 / +351 308-803-166 | Monday-Friday 08:00-18:00 GMT |
| Dutch: | ordersupport.nl@mycommerce.com(There is no Dutch phone support at this moment) | Monday-Friday 09:00-17:30 GMT |
Additional information:
- Your order is processed by MyCommerce, authorized reseller of ASAP Utilities.
- The MyCommerce Product ID for ASAP Utilities is 300779528.
- If you choose to pay via credit card then please remember that the charge will appear on your bill from "DRI*ASAP UTILITIES" (from MyCommerce/Digital River) or something similar to "DIGITAL RIVER MYCOMMERCE" in case you use American Express for the payment.
- MyCommerce Customer Care Center / FAQ
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Empowering Excel Users Worldwide for 25 Years
Empowering Excel Users Worldwide for 25 Years