Answered Questions (FAQ)
If you have a question or experience a problem with ASAP Utilities then please verify if there is already an answer to your question or solution for you problem in our list of frequently answered questions.Priority support for clients
If you can't find the answer on our website then please contact us.Version history
A history of the various updates and improvements throughout the yearsHow it makes YOU rock in Excel
These short tutorials show you how to benefit from the tools in ASAP Utilities and are guaranteed to save you time and speed up your work in Excel.User Guide
The ASAP Utilities User Guide is a practical manual that will show you how to get the best out of our excel add-inInstallation
A quick installation guide.Bug report
If you have found a bug first make sure you are using the most recent version. If that is the case go to our bug-report pageDebug information
In some cases you will be asked by our support-team to turn on the debug-mode to help solve specific problems.Excel Books
The best books on Excel. Whether you want to learn Excel, write better formula's, learn how to use macros or write professionals applications in Excel these are the best booksHow to solve the setup error "MoveFile failed; code 2"
Published: May 11, 2021reference id: QA0334
Issue
A few users, with a computer from HP, reported the following error and could not complete the installation of ASAP Utilities:"An error occurred while trying to rename a file in the destination directory:MoveFile failed; code 2.The system cannot find the file specified."
Cause
We have been notified by a few users that HP Sure Sense can be the cause of this.
During the installation, HP Sure Sense removes or quarantines the mentioned file.
Solution
- First, make sure that you have downloaded ASAP Utilities from our official website (asap-utilities.com) and you see the digital signature from our company (A Must in Every Office BV) when you start the installation.
- HP has been notified of this issue in January 2021 and an update of their software might fix it.
If they haven't fixed it yet, you may have to make an exception for ASAP Utilities in their software, as instructed in their user guide. - In case you experience this with other antivirus software, then please contact us, because ASAP Utilities is always malware and virus free.
If you send us the name of the sofware and a screenshot of the false positive detection we can contact the manufacturer to report it as a false positive, so that they can correct it. False positives/false alarms are harmless files or URLs that are incorrectly identified as malicious by the antivirus program.
At the same time, you may be able to un-quarantine the file from ASAP Utilities in your antivirus program and/or ad an exception to the white list.
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