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Answered Questions (FAQ)

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How to solve the error message in Microsoft Office 2010: "Office has detected a problem with this file"

Date: October 26, 2016 (last updated on October 2, 2017)
reference id: QA0297

We've only got this reported a few times and cannot reproduce this ourselves in Excel 2010, but we still want to address it here:


A few users reported that after they installed ASAP Utilities 7 on their system with Excel 2010, they get the following error message when they start Excel "Office has detected a problem with this file" and then ASAP Utilities doesn't start.


Official download

First make sure that you have downloaded ASAP Utilities from our official website (http://www.asap-utilities.com). (Unfortunately there are some bad people abusing our good name and offering a modified or pirated version of our program on their own websites which may contain malware. Only download from our official website.)

The official ASAP Utilities setup and our add-in files are all signed with a digital certificate. This signature provides you with the assurance that, what you are about to use, comes from our company and that it has not been tampered with. 
The name of our company is A Must in Every Office BV and it is show as the verified publisher:

ASAP Utilities Digital Signature - The proof that it is from our company; A Must in Every Office BV

Latest Office and Windows updates

Please verify that you are running the latest Office and Windows update so that the Microsoft Office File Validation works correct.

Trusted Locations

If you have verified that you have installed the official version of ASAP Utilities and you still get the error in Excel 2010 "Office has detected a problem with this file", then there's something wrong with the Office File Validation on your system.
You can use a workaround presented by Microsoft, by adding the ASAP Utilities installation folder to the list of trusted locations in Excel.

To add a trusted location:
Click File > Options.
Click Trust Center > Trust Center Settings >Trusted Locations.
Click Add new location.
Click Browse to find the ASAP Utilities setup folder, select a folder, then check the Subfolders of this location are also trusted option and then click OK.
Usually ASAP Utilities is installed in the folder C:\Program Files (x86)\ASAP Utilities\

add ASAP Utilities setup folder and subfolders to the list of trusted locations - cropped.png

More information:

Microsoft Support: Error message in Microsoft Office 2010: "Office has detected a problem with this file"

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